Privacy Policy

Privacy Policy for Eurotaxis

Effective Date: 28/08/2025

1. Introduction

Welcome to Eurotaxis. We are committed to protecting the privacy and security of the personal data we collect from you. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you use our website, [Your Website URL, e.g., eurotaxis.net], and our taxi booking services.

By using our website and services, you consent to the data practices described in this policy.

2. Data Controller

Eurotaxis is the data controller responsible for the personal data collected through this website and our services.

Contact Details:

Name: Eurotaxis

Address: 12 st wilfrids way, Haywards Heath, RH163QH

Email: [email protected]

Phone: 01444 308 309

3. Information We Collect

We may collect and process the following types of personal information from you:

Personal Identification and Contact Information: This includes your name, email address, phone number, and physical address. We collect this information when you make a booking, register an account, or contact us.

Booking and Service Information: Details about your taxi bookings, including pick-up and drop-off locations, date and time of travel, flight numbers (for airport transfers), and special requests (e.g., child seats, wheelchair accessibility, luggage details).

CCTV Footage: For the safety and security of our passengers and drivers, all our vehicles are equipped with CCTV that records video and may record audio.

Payment Information: If you pay for our services online, we will collect payment card details (such as card number, expiry date, and CVC). Note: We do not store full payment card details on our servers. This data is processed securely by our trusted third-party payment providers, e.g., Stripe, PayPal.

Location Data: We may collect your GPS location to facilitate bookings and track your driver's location for service provision.

Technical and Usage Data: When you visit our website, we automatically collect certain information, including your IP address, browser type, device type, operating system, and a record of the pages you visit. This data helps us analyze trends, administer the site, and improve our services.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, remember your preferences, and analyze website traffic. For more details, please see our [link to your Cookie Policy].

Communication Data: This includes information you provide when you communicate with us via email, phone, or our website contact forms. We may record phone calls for quality assurance and training purposes.

4. How We Use Your Information and Our Legal Basis

We use your personal data for the following purposes and on the following legal bases, as required by law (e.g., GDPR):

To provide and manage your taxi booking services: We process your data to arrange your journey, dispatch drivers, send booking confirmations, and provide updates.

Legal Basis: Performance of a contract. This is necessary to fulfill our service agreement with you.

To process payments for services: We use your payment information to complete transactions.

Legal Basis: Performance of a contract.

To communicate with you: We respond to your inquiries, customer service requests, and provide essential information about your booking.

Legal Basis: Legitimate interests or performance of a contract.

For internal record keeping and administrative purposes: We use your data for accounting, billing, and maintaining a record of our services.

Legal Basis: Legitimate interests and legal obligations.

To improve our website and services: We analyze usage data to identify trends and improve the functionality, design, and user experience of our website and services.

Legal Basis: Legitimate interests.

For marketing and promotional purposes: If you have provided your consent, we may send you emails about special offers or new services. You can opt out at any time.

Legal Basis: Consent.

To ensure the security of our services and premises: We use data, including CCTV footage, to detect and prevent fraud, unauthorized access, or other malicious activity and to protect the safety of our drivers and passengers.

Legal Basis: Legitimate interests.

To comply with legal obligations: We may use and disclose your personal data as required by law or a lawful request from a government or law enforcement authority.

Legal Basis: Legal obligations.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with the following categories of third parties only when necessary for the purposes outlined in this policy:

Drivers/Taxi Operators: We share your name, phone number, and pick-up/drop-off locations with the drivers or partner companies who perform your booking to ensure the service is completed. This includes providing the driver with your phone number so they may contact you before the journey.

Payment Processors: We use secure, third-party payment processors to handle all online payments. Your payment details are submitted directly to them and are subject to their own privacy policies.

Service Providers: We may use other trusted service providers for functions like website hosting, analytics (e.g., Google Analytics), and email delivery. These providers are only given access to the personal information necessary to perform their specific functions and are not authorized to use it for other purposes.

Legal and Regulatory Authorities: We may disclose your information, including CCTV footage, to law enforcement or government authorities if required by law or to protect our rights, safety, or property, or the safety and rights of our users and the public.

6. International Data Transfers

As we operate in the United Kingdom and Europe, your data is primarily processed within the UK and the European Economic Area (EEA). However, some of our third-party service providers may be located outside of the UK and EEA. In such cases, we ensure appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by the European Commission.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. We will securely delete or anonymize your data once it is no longer needed.

8. Your Data Protection Rights

Under data protection laws, you have the following rights regarding your personal data:

Right to be informed: You have the right to be informed about how we collect and use your data. This privacy policy serves to fulfill this right.

Right of access: You have the right to request a copy of the personal information we hold about you.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

Right to erasure (Right to be forgotten): You have the right to request the deletion of your personal data under certain circumstances.

Right to restrict processing: You have the right to ask us to suspend the processing of your personal data in certain situations.

Right to data portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where the processing is based on our legitimate interests.

Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the email address above.

9. Security

We are committed to ensuring the security of your personal information. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, loss, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a new effective date. We encourage you to review this page periodically for any changes.

11. How to Complain

If you have any concerns or complaints about our handling of your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in your country. In the UK, this is the Information Commissioner's Office (ICO).